Terms and Conditions
General Terms & Conditions
Acceptance of General Terms & Conditions
Thank you for visiting www.tagsen.in (“Site”). Please read these General Terms and Conditions (“Terms”) carefully. In these Terms, the term "you", “your” refers to the user or viewer of the Site and the terms “tagsen”, “our”, “us”, “we” refers to tagsen India Private Limited, a company incorporated under the laws of India and includes its affiliates. These Terms govern your access and use of this Site, which is hosted by tagsen India Private Limited, a company incorporated under the provisions of the Companies Act, 1956 with its registered office at ‘SHOP NO.4, UNIT 13, 2ND FLOOR, BLOCK F, SAYONA BIPL CITY CENTRE, PALANPUR,BANASKANTHA, GUJARAT , 385001.
By accessing and/or using this Site, you confirm that you are competent to contract under the relevant local laws and that you agree to be bound by these Terms and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms. tagsen reserves the right to make changes to the Site and/or update these Terms at its discretion at any time without prior notice. Any change or modification to the Terms will be effective from the date of such update on the Site. Your continued use of the Site following the modifications to the Terms constitutes your acceptance of the modified Terms.
You further agree that we may provide all legal communications and notices to you electronically by posting them on our Site or, at our election, by sending an e-mail to the e-mail address provided by you to us when you registered on our Site. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
Eligibility to Use
Use of the Site is available only to such persons who can legally contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents etc. shall not be eligible to use the Site.
Any minor desirous to use or transact on the Site, is required to conduct such transaction only through their legal guardian or parents.
By accepting the Terms or using or transacting on the Site, you irrevocably declare and undertake that you are of legal age i.e., 18 years or older, of sound mind, and capable of entering a binding contract and such usage shall be deemed to form a contract between the Site and such User to the extent permissible under applicable laws.
Intellectual Property Rights
This site includes graphics, images, text, fonts, videos, music, software tools, stock images, and other content (together called “Tagsen Content”). All Tagsen Content is owned by Tagsen or its partners, and all rights are reserved. You cannot sell, copy, modify, distribute, or use any part of the content unless these Terms specifically allow it. Tagsen may update, add, or remove content at any time, which could affect access to content you have saved or uploaded. Any changes to the content remain the property of Tagsen or its partners.
The logo design tools and services on this site use certain icons, fonts, colors, and design effects. Tagsen may make these elements available to other users in the future. By using the site and design tools, you agree that you do not own any individual elements, even if you create a logo using them. Other users may create logos that look similar to yours. Tagsen does not guarantee that logos created with these tools are free from similarity or do not violate another person’s intellectual property rights. It is your responsibility to check that your logo is legally safe to use, and Tagsen is not responsible for any legal issues that may arise from your logo designs.
Use of Site
Before you can place an order online or use certain of the services or features offered on this Site, you will need a Tagsen account. We provide a single sign-on functionality, which allows us to offer features.
By creating a Tagsen account and agreeing to these Terms, you can use this site and the logo design tools only to create, design, evaluate, and order products (“Products”) through Tagsen. You may not download, copy, share, or use Tagsen content in any other way. Ordering Products from Tagsen does not give you ownership of the content itself, only the finished products.
You promise that any text, images, designs, trademarks, or copyrighted material you include in your Products are used with proper permission from the original owner. You also confirm that your Products do not violate the rights of others or cause harm, defamation, harassment, or legal issues.
You agree not to post, share, or distribute any material that is inappropriate, offensive, defamatory, infringing, or illegal. By placing an order, you confirm you have the rights and permissions needed to do so, and you authorize Tagsen to produce your Products on your behalf.
You agree to use this Site in a responsible manner that is in full compliance with these Terms and with your local laws and regulations, including export and import regulations.
You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious, or otherwise objectionable. Tagsen reserves the right, in Tagsen’s sole discretion and without prior notice, to refuse to accept, or maintain any images, document layouts, templates, artwork, text, graphics, illustrations, logos, photos, audio, video, music, fonts, blog posts, trademarks, service marks, or other content uploaded or otherwise provided by you to Tagsen (“User Content”) or to process any order at any time and without assigning any reason. Tagsen also may terminate its service to and/or the accounts of customers found to be using Tagsen to engage in undesirable activities or otherwise violating these Terms.
You are solely responsible for your use of Tagsen Content in combination with any User Content you incorporate into your Products.
Tagsen makes no representations concerning any content posted or produced by others through the Site. Tagsen is not responsible for anything produced on the Site or by using the tools available on the Site, including but not limited to the accuracy, copyright compliance, legality, or decency of content produced by you through the Site. You release us from all liability relating or arising out of that content created by you and/or made by Tagsen pursuant to an order placed by you on the Site.
You agree to not create and content or order any Product displaying any content which is (i) in violation of the Emblems and Names (Prevention of Improper Use) Act, 1950, and the rules, schemes, guidelines issued thereunder, or (ii) showing a person to be a representative of a constituency as referred to in The Representation of the People Act, 1951, or any authority referred to thereunder. You alone shall be responsible for any liability arising out of such content or Product.
In the circumstance where Tagsen suspects your use of the Site and/or the Tagsen Content thereof or User Content to be unlawful, then notwithstanding any other rights available to Tagsen under these Terms and in law, Tagsen may report such suspected unlawful activity to law enforcement officials, and/or the relevant regulatory authority, and disclose such information relating to your Tagsen account, as maybe necessary or called upon by such officials or authority including information relating to the email address(es) provided by you, contact details, usage history, posted materials, IP addresses and traffic information.
Taxes
You agree to pay GST or other similar taxes, whether international, national, state, or local, however designated, which are levied or imposed or may be levied or imposed, with respect to any Product ordered by you on the Site. You shall also be responsible and liable for any fees, including attorney and collection fees, that Tagsen may incur in its efforts to collect any remaining balances due from you. This Section shall in no way limit any other remedies available to Tagsen at law or in equity.
You agree to mention GST registration number and Entity Name, if applicable. You shall ensure that the GST registration number and the Entity Name, if applicable, corresponds to the billing address provided, as no change in the said details will be allowed once the order is placed.
You further acknowledge that Tagsen will not be responsible for verification of GST registration number and the Entity name, if applicable. Any tax liability arising consequent to non-compliance of law or due to furnishing of incorrect GST registration number and the Entity name, if applicable, shall be borne by You. In the event, you fail to furnish GST registration number at the time of placing the order, you shall be treated as ‘unregistered’. In such circumstances you may not be able to avail any input tax credit. You are advised to independently assess your tax liability in such circumstances.
In any case, the liability of Tagsen under GST would be limited to the amount of tax charged by Tagsen.
Shipping and Delivery
All Products purchased from the Site shall be delivered to the Member by the Logistics Partner engaged by Tagsen.
Tagsen will endeavor to exercise its best efforts to provide expeditious delivery of the products on the estimated arrival date while placing the order. However, Tagsen cannot accept liability or be held financially responsible under any circumstances for any delay in delivery regardless of cause of such delay. Estimated Arrival Date is purely indicative and is subject to change due to change in conditions post placement of order. Tagsen disclaims any claims or liabilities arising from any delays or and damages for goods in transit. Tagsen shall not be held responsible and will bear no liability for delays or and damages caused by but not limited to bad weather, flight delays, political disruptions, other unforeseen circumstances. Any reasonable delay beyond Tagsen’s control will not constitute as a deficiency of service on the part of Tagsen.
You undertake to provide accurate postal address to facilitate delivery by Tagsen. Incomplete address details are likely to result in loss or delay of shipment. Tagsen will not be held liable for delays or loss of shipments, or any other loss caused due to inaccurate and incomplete address. You will be liable to pay for the product or service which is undelivered for want of completeness/accuracy of address provided at the time of placing the order. Tagsen will not be held liable for misplaced, lost shipments, delays, incorrect deliveries, or any other loss caused to the member.
Some deliveries are subject to factors outside of our control. This includes, but is not limited to, unforeseen geopolitical events, international trade complications, state laws and terms and conditions or limitations imposed by our delivery partners. If we are unable to deliver a product due to these factors, we will either issue a refund or provide credit for any amount received in advance from the sale of such Product. Tagsen will not be held liable for the non-delivery of products resulting from these factors.
You acknowledge that where you request for a change to the Product, address, or any other details pertaining to the Product or service provided by Tagsen subsequent to placement of order, such a change will result in change to the original Estimated Arrival Date, subject to availability of the Product at the time and post such change request. While Tagsen will endeavor to accommodate such changes requested subsequent to placement of an order, Tagsen shall not be held liable under any circumstances for non-execution of such change requests.
Tagsen shall be entitled to dispose the Products ordered by the you in the event that you are not available for delivery or refuse a second delivery within 3 days of first delivery attempt. While all reasonable care and precautions are taken while disposing off a Product, Tagsen shall not be liable in any manner whatsoever for any misuse of the Product post such disposal thereof by Tagsen.
Pricing Policy
All prices, fees, discounts, and promotions posted on the Site are subject to change without notice and are not guaranteed. Placing a product in your cart does not reserve the price shown at that time. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Tagsen shall not be held liable for any fluctuations in the price of the Product.
Refunds
Refund, if any, shall be made at the same issuing bank through which the Product/Service was purchased.Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). Refunds may be supported for select banks. Where a bank is not supported for processing refunds, you will be required to share alternate bank account details with us for processing the refund. Refund shall be conditional and shall be with recourse available to Tagsen in case of any misuse by you. We may also request you for additional documents for verification.
Tagsen reserves the right to refuse to process transactions from you if you have a prior history of questionable charges including without limitation breach of any agreements by you with Tagsen or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
On request from You , Tagsen will provide ARN (Acquirer Reference Number) or UTR (Unique Transaction Reference Number) to you for refunds made to you. However, in an event of non-receipt of such a refund in the designated Bank Account it will be your the responsibility to provide Tagsen with the set of documents required to support the claim of non-receipt.
Tagsen through its payments service provider shall initiate the refund procedure subject to satisfactory verification of the documents provided by the member.
If you chose to avail Merchant Credit in lieu of refund, such credit will be available for use by you for a period of (45) forty-five days. Post such period, the Merchant Credit shall lapse and would not be usable for any future payments by you.
NQA/Product Related Issues:
Any issues with the Product will need to be highlighted to our customer care within 4 days of receiving your order. Tagsen is entitled to deny any claims beyond this reasonable period.
Return Pickup
Once you raise any issue about the Product delivered to our customer care team, we will ensure a quick, easy and seamless refund. You may be requested to return the Product in question as a prerequisite for processing refund. We will perform a simple quality check once we receive the Product back to our warehouse, before processing the refund.
We make two attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new request, if item meets the criteria and is within the specified return/exchange period. For more details, please call our customer care.
Transfer of Title
You agree that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
Indemnification
You agree that you shall indemnify Tagsen, our Tagsen Affiliates, our and their directors, officers, employees and agents, and all parties from whom Tagsen has licensed portions of Tagsen Content, and their respective directors, officers, employees, contractors, agents, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms or any applicable laws; (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material that was not part of the Tagsen Content and that you uploaded or otherwise provided to Tagsen or incorporated into Products. Tagsen reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Tagsen. Tagsen will use reasonable efforts to notify you of any such, claim, action or proceeding upon becoming aware of it.
Disclaimer of Warranty
All content on the Tagsen website is provided “as is” without any guarantees. This means we do not promise that the site will always work perfectly or that product information is completely accurate. While we try our best to display products correctly, mistakes can happen. Links or references to other companies’ products or services are also provided “as is,” and we are not responsible for them.
Some consumer rights provided by law cannot be removed, and nothing in these terms changes those rights. If such rights apply and we cannot exclude them, Tagsen’s responsibility is limited to either providing the service again, covering the cost, or, for products, replacing, repairing, or paying for equivalent items.
Refunds usually take up to 30 days to process, depending on your bank. Please note that the Satisfaction Guarantee may not cover issues outside our control. Tagsen is not responsible for mistakes made by users, such as spelling, grammar, low-quality images, design errors, or incorrect product options.
Before placing an order, carefully review your designs to ensure they are correct. Tagsen does not check or proof documents created by users before processing orders.
Limitation of Liability
Tagsen, its partners, suppliers, or employees are not responsible for any special, indirect, or unexpected damages, including loss of data, profits, or use of our site and services. This applies even if we knew such issues could happen.
We are also not responsible for problems caused by mistakes, delays, interruptions, viruses, or failure to deliver the products or services you order. Tagsen cannot be held liable for damages from using our site, content, or products in an inappropriate or unauthorized way.
If you live in a place where the law does not allow some of these limits, then they may not fully apply. In that case, Tagsen’s responsibility is limited to the maximum allowed by law.
Site Feedback
Any comments, suggestions, proposals, or other feedback (collectively “Feedback”) provided to Tagsen in connection with the operation or content of this Site or any of our offered and/or supplied Products shall be provided by you and received by Tagsen on a non-confidential basis. All such Feedback shall become the exclusive property of Tagsen. By submitting any such Feedback to Tagsen, you agree that you are transferring and assigning, at no charge, all your right, title, and interest in the Feedback, including all copyrights and other intellectual property rights. You agree that Tagsen shall be free to use such Feedback on an unrestricted basis.
Grievance/Nodal/Compliance Officer
Email Id : ops@tagsen.com
Customer Care Number: +91 8000 10 20 60
Dispute Resolution
At Tagsen, we are committed towards ensuring that disputes between the Parties are settled amicably by way of the dispute resolution mechanisms and procedures.
You may reach out to our customer support at +91 8000 10 20 60 (Monday to Saturday) from 9:00am - 6:00pm (Indian Standard Time) .
In the event any dispute arises out of or in connection with the Terms herein, including the validity hereof, the parties hereto shall endeavor to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 30 (Thirty) calendar days, gives a notice to this effect, to the other party in writing.
Governing Law
All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of the United States of America. All other matters relating to your access to, or use of this Site shall be governed by the laws of India. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Palanpur,Gujarat,India. The courts in Palanpur shall have exclusive jurisdiction in respect of any matters arising here from. You agree to submit to the jurisdiction of courts of Palanpur,Gujarat,India and agree that venue in these courts is proper in any such legal action or proceeding.
Updated : 09 April 2025
